6 Ways to access EPICOR remotely

As your Epicor partner, Aspera Solutions is here to offer you ERP assistance and advice that will support you through the current turmoil and prepare you for growth and productivity post Covid-19.

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Business Continuity Amidst Covid 19

Key Message
We are deeply committed to protecting our Customers from disruption due to Covid-19. We recognise your dependence on Aspera for ERP system support & development and are committed to ensuring that your ERP system continues to support your business, working safely in line with government guidelines to protect the health of all our employees.

Lonan

We are all experiencing the social and business impact of Covid-19 and are engaged in meeting the very significant challenges to health and business continuity arising as a result. As a Customer we recognise your dependence on Aspera services for ERP system support and development during the current crisis. We are committed to ensuring that your ERP system continues to support your business, working safely in line with government guidelines to protect the health of all our employees.

Aspera policies and guidelines to mitigate the effects of Covid-19 are as follows:

 

General

  • Aspera offices in UK and Ireland remain open and we are fully operational.
  • We monitor government guidelines on a daily basis and are committed to fully implementing the advice published by the NHS in UK and HSE in Ireland.
  • We are adapting our work practices so that they align with published guidelines for social distancing, home-working and travel.
  • The majority of Aspera staff are working from home.
  • Our communications systems fully support home and remote working and are operational.
  • Staff travel is restricted to travel necessary for work, in conformance with published government advisories, and as determined by Customer requirements.

 

Aspera Support

Aspera Support Services are critical for maintaining customer ERP system availability and business continuity and are fully operational. Our experienced Support Teams in UK and Ireland, working seamlessly from office or home, continue to meet all support service level commitments, backed by expertise and comprehensive systems including web-enabled Helpdesk, website/Customer Portal, VOIP, MS Teams, GotoMeeting, VPN, etc.

 

Aspera Consulting

Aspera Consulting provides ERP implementation and development services on-site and remotely, implementing new systems and enhancing live systems to improve customer business processes. Where consultant travel to site is necessary, we observe government travel advisories and customer guidelines and instructions at all times. We apply social distancing and hygiene protocols per published guidelines in UK and Ireland. In the current circumstances, we recognise customers may wish to restrict site access. We fully respect this, and our policy in respect of our own staff is to shift consulting activity from on-site to remote working where possible.

The bulk of ERP implementation activity generally falls to customer staff, under the guidance of Aspera Consulting. Most consulting activities, including training, design, data migration, customisation, user acceptance testing, etc., can be delivered effectively on-line through remote working. The current times may also create opportunity for management and key users to focus on internal business process improvement and related ERP system development.

There is no need to experience interruption of any ERP implementation or improvement activity that may be planned. We have developed a number of strategies to enable customers to continue to develop ERP effectively through remote working with Aspera consultants and we will be in contact in the coming weeks to progress this.

 

Business Continuity Plan

We are currently adapting our Business Continuity Plan in order to mitigate any impact of Covid-19 on the delivery of services to Customers. We will publish this shortly and will update you in due course.

We are deeply committed to protecting our Customers from disruption due to Covid-19. Aspera Management is available at any time to answer any queries or concerns you may wish to raise. Please contact any of the following:

Paul Cartledge, Customer Engagement Manager (UK) +44 7958 364 995  
Jenny Shirran, Customer Engagement Manager (IRL) +353 86 231 5850
Pat Walsh, Operations Manager +353 86 839 4045  
Tejas Kirtane, Consulting Manager +353 87 775 0929
Peter Grange, Support Manager +353 86 337 7009
Stephen Finn, Finance Manager +353 87 237 8315
Paul Egan, Sales Manager +353 87 299 0119
Lonan Byrne, Managing Director +353 86 608 0661

This statement is available as a News update at www.asperasolutions.com and we will continue to publish further updates as circumstances require.

 

Best regards,

Lonan Byrne
Managing Director, Aspera Solutions

ERP Synergy – Aspera Solutions and RAD Software Ltd

January 2019, Dublin and Glasgow

RAD Software, a leading provider of Enterprise Resource Planning (ERP) software solutions in Scotland has been acquired by Aspera Solutions.

AJ Cunningham, founder of RAD Solutions comments
“For a number of years it was clear to me that to achieve the growth that was possible for RAD Software, organic growth was not the immediate model for success. Hence, the search for a buyer that shared the same passion for great service and great products began.
From the very outset it was clear that Aspera Solutions share those same goals and put their customers and people at the heart of their service.

This common set of principles and goals sets the path for a great success for all RAD customers and employees. With increased skilled resource and capability, the vision for the future is secured and set, bringing a level of capability and knowledge unsurpassed as RAD and Aspera forge ahead as the largest Epicor ERP partner in the UK”.

Lonan Byrne, Managing Director of Aspera Solutions points out that the synergy created by the deal will enhance the service offering to the UK and Ireland customer base.

“Both organisations have exceptionally talented people and an inherent knowledge of how a well- integrated ERP solution delivers real business value. The coming together of our two teams ensures the continued delivery of the highest level of service to our customers in the UK and Ireland”

“The business drivers for investment in ERP solutions of increased complexity and regulation means that our customers require a fully integrated solution approach. Our core values ensure that Aspera Solutions engages with each of our customers in a collaborative and proactive manner. We look forward very much to working with RAD customers as we continue our growth as the leading provider of integrated ERP solutions to large and mid-sized organisations.”

About us
Aspera Solutions is a recognized knowledge leader in the design, integration, implementation and support of Enterprise Resource Planning solutions. Aspera Solutions is a certified Epicor partner in the UK and Ireland. Epicor is the leading ERP software of choice for manufacturing and manufacturing related services industries worldwide. We partner with customers in a consultative way to gain a shared understanding of how an Epicor-based EPR can support and enhance business objectives through seamless integration with business critical infrastructure.

www.asperasolutions.com

Founded in 1997, RAD Software® Ltd. initially made a name for itself as a leading provider of Enterprise Resource Planning (ERP) software solutions and implementation services for large and mid-sized manufacturing and distribution companies in Scotland. RAD have since grown to offer IT Service Management, Field Service Management and Business Intelligence solutions to both private and public sector organisations of all types and sizes throughout the United Kingdom and Ireland.